Support
Frequently asked questions
Documentation, ordering, delivery and returns.
A synthetic reference compound supplied as laboratory material for in-vitro research. It is not a medicine, supplement or cosmetic.
Every vial carries a batch identifier. Analytical documentation for a batch is issued by Janoshik Analytical and published on the Lab Testing page once the signed report has been received. Purity figures are published only after the signed third-party report for that batch has been received and uploaded. Where a result is not shown, the report is not yet available.
Enter the batch number printed on the vial into the batch lookup on the Lab Testing page. The record shown reflects exactly what is held in our documentation register.
Orders are dispatched from within the European Union with tracked shipping. Standard delivery is 2–5 working days and express options are shown at checkout.
Returns are not accepted. Because research compounds cannot be verified as having remained in their original condition once they leave our control, no vial can be returned to stock for safety, handling and product-integrity reasons. Please check your order carefully before completing the purchase. If something is wrong with a delivery, contact support and the case is reviewed through our verification process.
No. All products are supplied strictly for laboratory research and are not for human or veterinary use, consumption or any clinical application.
No. We supply identity, specification and batch documentation only. Experimental design and handling are the responsibility of the receiving laboratory.
Orders are accepted from research institutions, laboratories and qualified professionals who confirm the research-use-only terms at checkout.
Yes. Contact support with the batch number and we will confirm the documentation status held for it with Janoshik Analytical.
Contact support with your order number. A formal enquiry is opened with the carrier and the tracking and delivery record is reviewed. Most cases are ordinary delivery issues and are resolved through that process, with a reshipment or refund where the evidence supports it.
Refund requests must be supported by credible and verifiable evidence. Photographs may be considered as supporting evidence but are not conclusive on their own, because digital images can be edited. Carrier tracking information, delivery records, official carrier investigation results, documented package condition, order records and shipping records may all be taken into account, and decisions are based on the complete circumstances.
Legitimate delivery problems and deliberate fraud are treated differently. Where credible evidence indicates deliberately false claims, chargeback abuse or attempted fraud, NAVYRA LABS may decline the claim, restrict future orders and report the matter to the payment provider and the appropriate authorities. A missing package is never automatically treated as fraud.